Complete Hospitality

SERVICES

At Complete Hospitality we are able to provide specialist knowledge for all areas of your business.

Our team possess practical experience of all hospitality disciplines, however, should intensive specialist support be required, our network of selected partners can deliver this.

Revenue Managment

Sales & Marketing

Performance Analysis

Commercial

IT & Systems

Property & Maintenance

Health & Safety

Operations

P&L Reviews

Reporting

Procurement & Controls

Finance

Recruitment & Selection

Compliance

Training & Development

REVENUE MANAGEMENT

As cliché as it sounds, ensuring businesses are selling the right product, at the right time, to the right customer and at the right price is essential.

Complete Hospitality can review your business and provide tools and guidance to allow you to anticipate demand, optimise availability and formulate a pricing strategy that will ultimately drive revenue growth in your business.

Key Services: Budgets and Forecasting | Distribution Management | Pricing Strategy | Comp Set Analysis

FOOD AND BEVERAGE

Your food and beverage operation is a significant contributor to your top line, yet is often overlooked.

Complete Hospitality can help you review your market and offering to ensure you are attractive to your customer base.

We are also able to review your business controls to ensure you are achieving the best possible profit conversions without compromising service or quality.

ACCOUNTS AND FINANCE

Accurate financial accounts are essential to help you understand and develop your business and our expert hotel accountancy partner can provide you with the management information you require.

Accumulus Accountancy uses the latest accounting systems as well as their own developed software to offer solutions for your hotel’s financial requirements, either by replacing or working alongside your in-house team. This is achieved through simplifying processes saving you time, stress and expense while knowing that your hotel’s finances are always in control and management reports are prepared to a high standard.

Complete Hospitality are able to assist you with in-depth P&L analysis, review spending and cost controls, creating financial forecasts and help you measure performance through industry recognised KPI’s.

HUMAN RESOURCE MANAGEMENT

It is understood that 95% of people would share a bad customer experience with others so having the right people to deliver your service is essential.

Complete Hospitality can assist you in finding, training, developing and retaining people in your business.

We are able to provide guidance and assistance with the recruitment and compliance process, offer training solutions to develop your team and propose GDPR compliant time management and HR database systems to effectively manage your people.

PROCUREMENT & CONTROLS

Complete Hospitality can work with you to procure the best products for your business at the best price. Our network of industry contacts enables us to access the best deals available to independent operators. In the fast-paced retail environment, this is however an ongoing process.

Whilst procuring the best pricing goes a long way, embedding the right management controls in your business is key. Complete Hospitality can work with you to instil this control culture into your organisation and ensure maximum success.

SALES AND MARKETING

In the fast-paced multimedia environment, selling your products and services through the appropriate channels and targeting the right people is ever more difficult.

A sales and marketing strategy for your business is therefore of paramount importance and at Complete Hospitality we can help you create the right impression.

Our industry experience of brands and distribution channels, coupled with the expert online knowledge of our digital marketing partner means we can we can assist with all aspects of your business including social media content, website CMS and agency liaison, Google Analytics tracking, email marketing including database management and GDPR.