Complete Hospitality

ABOUT US

Complete Hospitality believe in providing realistic solutions for independent owners.

As experienced owner operators ourselves, we realise the difficulties you face on a daily business and understand the complexities of your business.

To make changes and achieve the best results, requires the commitment of your people.

Our aim at Complete Hospitality is to get into your operation and become part of your team.

Our unique hands on, practical style not only provides you with a staged approach to improvement, but also the support and ability to implement the strategy.

We have worked with some of the world’s leading hotel brands including Hilton, IHG and Best Western, providing us with expert commercial knowledge. Couple this with practical experience and responsibility of operating our own independent hotels and born is Complete Hospitality, the complete solution to your hospitality business.

CORPORATE KNOWLEDGE

INDEPENDENT IMPLEMENTATION

At Complete Hospitality we use our corporate knowledge to give independent businesses the best from the hospitality industry.

Using our industry knowledge and your experience of your business, we work together to formulate a bespoke strategy that will deliver results.

We will enable you to implement your strategy through engagement as we believe that to be truly successful you must build the right culture and the rest will fall into place.

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OUR TEAM

We are independent consultants who specialise in organisational improvement and development. Whether you want to increase sales and profitability, improve productivity or create competitive advantage we can help you and your organisation to achieve this.

Director

Mervyn Parrish, BA | MIH

An experienced and dedicated industry professional with extensive knowledge of all aspects of hospitality including hotels, restaurants and outdoor events.
First-class analytical and problem-solving skills. Proven leadership qualities which include managing, developing and motivating teams and businesses to achieve their objectives.
Long term strategic planning ability to develop and market businesses. Multi brand experience including Hilton, IHG, Best Western and Choice in roles including Operations Director and General Manager.
Owned and operated three hotels which all developed and were sold within three years.

Director

John Teasdale, BA (Hons) | MIH

A dedicated hospitality professional with a unique blend of practical and strategic experience and a proven track record in delivering excellent owner returns. Driven to maximize revenue generating opportunities and deliver exceptional profit conversions, without compromising customer experience. A task orientated project manager with a reputation of delivering on time and to budget. A strong commercial leader possessing outstanding work ethic and integrity, who strives to empower and develop teams to achieve exceptional results. Customer focused with a key emphasis on standards delivery and the importance of guest journey. Championed excellence in cost control measures and efficiency drivers to ensure achievement of targeted KPI’s.

OUR MISSION

Our mission is to work with independent hospitality businesses to enable owners to recognise potential in their operation and work with them to formulate and implement a realistic and affordable strategy to deliver results.

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WHY CHOOSE US

Our key differentiators are;

First hand industry experience as owners and operators
We believe in providing realistic and affordable solutions which can be implemented
Our approach of working closely with you and becoming part of your team allows us support you and embed organisational change
We are independent meaning that we only do what is best for our clients